Frequently Asked Questions

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  • Mergaux machines and equipment are designed and developed by physiotherapists and can be fully custom-made, tailored specifically to the individual’s anatomical needs, goals, and fitness level. Our designs focus on functionality, versatility, precision, and durability, enabling athletes to practice their sport with even more precision.

  • Sure. At Mergaux, we specialize in creating fitness machines that match your exact requirements, from size to functionality, ensuring they meet your personal fitness objectives.

  • We prioritize high-quality materials, including European-sourced steel, to ensure durability and long-term reliability. Every component is carefully selected and crafted in our workshop.

  • Yes, whether you’re a beginner or a seasoned athlete, our machines are designed to adapt to any fitness level, ensuring safe and effective training for everyone.

  • The timeframe depends on the complexity of the project, but typically, the entire process takes between 6 to 8 weeks, from initial consultation to final delivery. Please notice that this is a estimation based on our previous works : we are not contractually bound by this time frame.

Products and Machines

  • We begin with a consultation to understand your goals, followed by a detailed design phase where we create a 3D model. Once approved, the manufacturing process begins, with meticulous attention to every detail we’ve discussed about.

  • We’ll need details such as your height, fitness objectives, the types of exercises you perform, and any specific design preferences or functional requirements you might have.

  • Yes, we allow modifications during the design phase, but once production begins and the quote is signed, changes may be limited due to material sourcing and construction. If the modifications are substantial and affect structural elements, additional design costs will apply. However, if the changes are minor, such as a color adjustment or the addition of an accessory that doesn’t compromise the original structure, the extra cost will only cover that specific modification.

  • Yes, we provide a 3D rendering of your machine for approval before the manufacturing process begins.

  • Even more, we would love to incorporate various custom accessories and features in order to enhance your experience with our machines!

Customization Process

  • Mergaux ships all over Europe. We handle all logistics to ensure safe and timely delivery of your custom equipment. For more distant destinations, each case will be studied individually to assess the best possible shipping option.

  • Delivery times depend on your location, but typically range from 1 to 3 weeks after production is completed.

  • We use reinforced packaging and secure logistics to ensure your machine arrives in perfect condition, with full insurance coverage for peace of mind. If the material delivered weighs more than 30kg, it will be delivered on a pallet and carried by a semi-trailer truck.

  • As per the accepted quote, we will provide paid support and guidance throughout the installation process, depending on your location, to ensure your machine is properly set up and ready for use.

  • Once your order is confirmed, we will provide you with regular updates and tracking information throughout the production and delivery process.

Shipping and Delivery

  • Due to the personalized nature of our products, returns are assessed on a case-by-case basis. However, we work closely with you to ensure satisfaction with the final product.

  • Yes, all Mergaux machines come with a comprehensive warranty that covers defects in materials and craftsmanship. This includes a 10-year warranty on structural elements (such as welding and bolts) and a 1-year warranty on textiles, excluding wear-and-tear components like plastics and rubber.

  • The warranty covers repairs and replacements of faulty parts, ensuring your equipment performs as expected.

  • Simply contact us through our contact e-mail [info@mergaux.net] or contact page [https://mergaux.net/contact-us].

  • Since the products are custom-made for each client, refunds or exchanges are only available in cases of manufacturing defects or if the product does not meet the specifications agreed upon during the design phase.

Returns and Warranty Policy

  • Yes, we offer extensive post-purchase support, including maintenance tips and troubleshooting guides, to help you get the most out of your equipment and ensure its reliability.

  • We would be thrilled to meet and assist you during events ! But keep in mind Mergaux is a small-scaled company, so it’s also depending on your location and our availability.

  • You can reach us directly via our contact e-mail address [info@mergaux.net] or contact page [https://mergaux.net/contact-us] and we’ll do the best to come back to you within 48 hours.

  • Yes, whether you’re a beginner or a seasoned athlete, our machines are designed to adapt to any fitness level, ensuring safe and effective training for everyone.

  • The timeframe depends on the complexity of the project, but typically, the entire process takes between 6 to 8 weeks, from initial consultation to final delivery. Please notice that this is a estimation based on our previous works : we are not contractually bound by this time frame.

Post-Sale Support and Assistance

  • Due to our process and the amounts involved in the projects we handle, only cash and bank transfers are accepted.

  • Customization may involve additional costs depending on the complexity of the design, materials, and features requested. We provide detailed pricing during the consultation phase.

  • A deposit of 50% the quote is required before production begins, with the balance due upon completion.

Payment and Financing